GDPR - Privacy Policy

Pipe Manufacturing Solutions Limited – Privacy Policy

Introduction

We take your privacy very seriously. Please read this privacy policy carefully as it contains important information about who we are and how and why we collect, store, use and share your personal data. It also explains your rights in relation to your personal data and how to contact us or supervisory authorities in the event you have a complaint.

Controller

Pipe Manufacturing Solutions Limited ("we", "us" or "our" in this privacy policy”) is the data controller and is responsible for certain personal data about you that we collect and use as a consequence of manufacturing or supplying products (custom made spirally welded large diameter steel pipes used in large construction and infrastructure projects) to the organisation that you represent (Customer) or as a consequence of your organisation (Supplier) supplying products/services to us, or where you use or browse our website as a user.

Contact us

If you have any questions about this policy or about how we handle your data, please contact our data privacy team manager as follows:

Email: esra.geake@pms-ltd.co.uk

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

We keep our privacy policy under regular review. This version was last updated in April 2026.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

Personal data we collect about you

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

Representatives of Customers

• Identity Data: includes name and job title.
• Contact Data: includes business address, email address and telephone numbers, organisation details, where applicable online presence.
• Profile Data: includes your username, password, orders made by you on behalf of your organisation, your interests, preferences, feedback.
• Usage Data includes information about how you use our website and products.

Representatives of Suppliers

• Identity Data: includes name and job title.
• Contact Data: includes business address, email address and telephone numbers.

Website users

• Technical Data: includes your computer’s Internet Protocol (IP) address, your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, the device type, operating system, unique device identifiers, device settings, and geo-location data.
• Usage Data: information about how you use our website, IT, communication and other systems.

We do not collect any “Special Categories” of personal data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

We collect and use this personal data for the purposes described in the section ‘how and why we use your personal data’ below. If you do not provide personal data we ask for, it may delay or prevent us from providing products to you or your organisation.

How your personal data is collected

We collect some of this personal data directly from you in person for example by telephone, email and/or via our website. We may also collect information from cookies on our website—for more information on our use of cookies, please see our cookie policy

How and why we use your personal data

Under data protection law, we can only use your personal data if we have a lawful basis eg:

• for our legitimate interests or those of a third party;
• in certain cases where you have given consent; or
• to comply with our legal and regulatory obligations.

A legitimate interest is when we have a business or commercial reason to use your personal data, so long as this is not overridden by your own rights and interests.

The table below explains how and why we use your personal data.

What we use your personal data for	Lawful basis	Type of data
Responding to enquiries and providing quotations	Legitimate interests (to respond to business enquiries and pursue potential commercial opportunities)	Identity Contact Profile
Processing orders and supplying product	Necessary for our legitimate interests (operate our business)	Identity Contact Profile
To engage your organisation as a Supplier to provide goods/services to us.	Necessary for our legitimate interests (operate our business)	Identity Contact
To manage our relationship with you and with your organisation (both Customers and Suppliers) and to develop, enhance and improve our business.	Necessary for our legitimate interests (to keep our records updated and to study how customers use our products)	Identity Contact Profile
To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)	(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise) (b) Necessary to comply with a legal obligation (c) consent.	Identity Contact Technical
Preventing and detecting fraud against you or us	For our legitimate interest, ie to minimise fraud that could be damaging for you and/or us To comply with our legal and regulatory obligations.	Identity Contact
To enforce legal rights or defend or undertake legal proceedings, or to provide information required relating to audits, enquiries or investigations by regulatory bodies.	To comply with our legal and regulatory obligations; For our legitimate interests, ie to protect our business, interests and rights to comply with our legal and regulatory obligations	Identity Contact Profile

Cookies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see our cookie policy.

Change of purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.